The Power of Now: The Real-Time Contact Center Seminar
Presented by:
Unified Communications and the Contact Center
Find out how it fits in your enterprise and why contact centers are leading in UC innovation. For years contact center agents have had the best tools for customer service. In truth, contact centers have led the way in new innovations that harness communication technologies to better assist their customers and partners. Learn how the entire enterprise is leveraging Unified Communications to better all communication with customers, partners, prospects and employees.
This FREE Seminar will cover:
• How to improve customer experience using self service automation?
• Which method of speech recognition is right for your customers?
• What are best practices on setting up your IVR which can drive user acceptance?
• What are key best practices for call monitoring?
• What are proven guidelines in handling quality assessment?
• How to include Web chat & Web collaboration in an eService Strategy
• What are the latest trends using text messaging, fax and email?
Location:
Microsoft Corporation
Governor’s Pointe
4605 Duke Drive, Suite 800
Mason, OH 45040
When:
October 30, 2008
Session is 10:00 a.m. – 2:00 p.m.